How I Unjammed My Craftwell eBosser


Late last year I bought a Craftwell brand eBosser, because I love the look of the new wafer-thin dies, but I find cranking a Big Shot to be seriously tedious.  The eBosser is an electric die-cutting machine with a motor — it automatically sucks through your cutting sandwich, no cranking required.  I thought the eBosser had some advantages over other electric models — it has an 8 1/2 by 11 wide cutting plate surface, so it can cut and emboss larger papers.  And if you overload it with too thick a sandwich, it has an abort function where it is supposed to reject the stack.  And I got it for a good price and free shipping with Amazon Prime, so I got it.

Unfortunately, that abort function doesn’t always work.  Sometimes a too-large cutting plate sandwich just gets stuck, jammed tight in the machine.  That’s what happened to mine the other day.

So I Googled it, of course, and on the Craftwell customer forums on their website, they say to turn the machine off, then press and hold the power button for five seconds, and that is supposed to activate the abort function.

Didn’t work.

The next step is to unlplug the machine for twenty-four hours to make it reboot, and then when you turn it on again, it is supposed to activate the abort function.

You guessed it — didn’t work.

Failing these electrical gambits, the next step was to bang the plate sandwich out from between the rollers with a rubber mallet.  Seriously.

I had to go to a hardware store to buy one — who has a rubber mallet sitting around the house, unless you are some kind of evil clown or something?

So I’m banging away on my eBosser with a rubber mallet at ten o’clock at night and my husband comes up and asks, “What the hell are you doing?”

I explained.  By this time I had managed to make some progress on beating the plates out the front, and the plate sandwich was flush with the back side of the slot in the machine.

“Seriously?” my husband said. “That’s what they said? This isn’t going to work.”  Once the cutting plates were flush with the back of the machine, the mallet would no longer be applying enough force to knock them any further.

We needed a second tool to wedge against the plates to direct the force of the mallet, like a hammer and chisel.

Hammer and Chisel

Image courtesy of dan /

But with a blunt end, because a bladed end like a chisel would just chew up the plastic base plates without imparting any force.

We tried various things — a screwdriver. As expected, that just tore up the base plates.  A screwdriver with cardboard wrapped around the point. It punched through the cardboard, same result as before.  A ruler — too flimsy.

(I might mention here that neither hubby nor I are the handiest people in the world — quite the opposite in fact.  Someone with a better mechanical sense probably would have figured this out in seconds.)

So this is what hubby finally found:


I don’t even know what to call this thing — but what it is, is a handle for an interchangeable screwdriver set.  The business end looks like this:


In there you socket different sizes and types of screwdriver heads, so you can have a variety of tools in one.  But empty, like that, it is a flat surface that wouldn’t tear up my base plates, and yet was long and thin enough to reach into the slot of the eBosser and keep banging at the plates, and tough enough to take the force of the mallet.

So, I held the eBosser down so it didn’t slide all over the counter, and Hubster limited his attentions with the screwdriver and mallet to the C plate, because if one plate would be knocked free they would all come free.

It took a while.  At one point Hubby just snapped, “Go buy a new machine!”  and I said, “No, dammit, I paid over two hundred dollars for this thing, and I’ve only used it a handful of times.  We’re fixing it.”

And indeed, after enough banging, the C plate popped free of the front of the machine and the jammed sandwich was freed!

TL; DR — you need a rubber mallet and a blunt-tipped, chisel-like instrument to direct the force of the mallet against one of the base plates, and freeing it will loosen the whole stack.

Hubby told me, “You should write this down, you should write a blog post so we remember what to do next time this happens.”

And other people could read it, too, I thought. So that’s what I did. 🙂

31 responses »

  1. Thank you for telling us what you did when the plates stuck. I’ve been thinking of buying one of these machines but I had a funny felling the plates might stick at some point. Lynne.x

  2. Thank you – I’ve just had to use your instructions. I only hit the plates a few times with a rubber mallet and then tried it with it plugged in and the power on and it has worked OK since (fingers crossed). This is the second time my Ebosser has jammed, though. Hopefully, it won’t happen again. I don’t know how many ‘hits’ it will take with a rubber mallet! xxx

    • I love my eBosser and have found that it jams up when the die is not directly center on the bigger ones. I have had this machine for over 5 years and never a jam that didn’t clear till the other day and my machine keeps shutting off when it goes back. I will try the rubber mallet. Wish me luck.

  3. I’m very good at jamming my eBosser! It’s usually when I’m embossing rather than diecut. I have found a mallet useful, together with the end of a shoe cleaning brush (to absorb the force), or any narrow block of wood for that matter. It’s so frustrating though, and it’s a bit of a relief that it happens to others! Sorry for that! The gentleman who co-owns the shop is always willing to help me, but I feel such a fool taking it into the store while customers are around!

  4. Thank you for your infor. I’m going to buy a rubber mallet and that screwdriver looking thingy. So glad I still have my grand caliber. Come on, Craftwell. How’s about fixing that design flaw?

  5. My son was taking mine apart when I found your blog. I am so grateful for your tip. It took us alot of pounding but it worked I was about to cry.

  6. Thank you, I was really panicking.
    Turning off the machine and then holding in the button when turning back on freed the plates straight away! I love my Ebosser, I’ve had it for 2 years and it’s the first time I’ve had a problem.

  7. Pingback: New Year’s Craft … Resolutions? | Crash Your Stash

  8. Mine is jammed right now and I’ve had it for years and this is the first time it’seems happened and I just seen on you tube just to unscrew it and a take it apart and it will pop out and it seems easy just waiting for hubby to come home to fix it.

  9. I found you looking for cut n boss website ( Didn’t help !!!) I had already tried the mallet and large screwdriver, I removed the cover, spent over an hour losing my temper ( husband disappeared !! )
    Was about to throw it out when I found your advice..My husband said
    ” Why didn’t you Google for advice first ? ” So THANK YOU, THANK YOU< THANK YOU.

  10. HOLY SMOKES, this JUST happened to me! The FIRST thing I did after checking the power connection was hop on here and see what someone before me DID to fix it.

    You are SPOT ON. It worked like a charm. I must be some crazed clown or something because I DO have the rubber mallet and the “thingy” you showed to make it work on the C plate! THANK YOU THANK YOU THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  11. I jammed my cardboard in my cut n boss machine please can you help me as I am just a new crafter and I like crafting

  12. I love my eBosser and have found that it jams up when the die is not directly center on the bigger ones. I have had this machine for over 5 years and never a jam that didn’t clear till the other day and my machine keeps shutting off when it goes back.

    Well… We didn’t have to pound the mats all the way through as it wasn’t really budging on mine. We did not use the mallet as it was already even in the back. We used a 1/2 in wide and about a foot long piece of wood with a regular hammer to do anything unless directly on the mats, then we used a mallet. (This didn’t scar my C plates like the other did.. What I found out was if I held the power button in when it was off and didn’t let go when it came on it would move the mat back to the front if at all. We just smacked the front side of the mat with the mallet till it was better aligned and kept trying with the button until it spit it out.

    On a sadder note.. The only ones that jam (so far) are my dies that are a little over 7 inches wide. The die worked the first time but not the second. I had already learned to keep them all centered. As this mat is 8.5 you would think that that wouldn’t be a problem but with mine it is. Then again where the machine clamped on my mat there is a big indent in my large C plates. That being said we would never have been able to pound it through, so glad it worked the other way for us. Good luck everyone!

    I am going to save up my money for am Impress from Anna Griffin. I will save this one for only the older thicker dies and smaller ones.

  13. Thank you, mine just jammed and I was panicing but tried the switching off and holding in the power button which worked amazingly. So thank you.

  14. stupid me i put the plates in with die on top and forgot to sandwich it, so natually the die went around the wheel and i can,t get it out, any ideas? i’ve tried undoing the screws but wouldn;t open to get to thre wheels

  15. My daughter and I are crying laughing at these comments … We just had the same problem with an embossing folder. We switched it off and pulled and pushed … from me, to you, it was stuck firm! we pulled some screws out and looked inside. Had visions of it all collapsing with cogs & wheels everywhere. My daughter said just Google it and see what it says, We got on here then discovered how to abort it using the button … We have only only had the machine for about 5/6 years and didn’t know you could do that! Well you learn something every day! Thanks for the laughs … now it’s your turn to laugh at our dilemma! 😄😄😄

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